For a life-threatening emergency, call 911.

Accessibility help

Transportation levels, in plain language

The question we are asked most often is which level of transport a patient needs. This is the short version.

LevelWhat it meansClinical care in transit
WheelchairTravels seated in their own wheelchair, secured in an accessible vehicleNone
GurneyTravels lying down, without ambulance-level careNone
Bariatric gurneyTravels lying down with higher-capacity equipment and staffingNone
BLSAmbulance with a basic life support crewBasic
ALSAmbulance with an advanced life support crewAdvanced
CCTAmbulance with a critical care team and equipmentContinuous critical care

The final level of care is determined by qualified professionals from the clinician's order, the patient's assessment and applicable referral requirements.

Common questions

Do you cover my area?

Coverage differs by division, so there is no single map. Check the service area page or ask us about a specific address.

How does payment or insurance work?

It depends on the service, the patient's benefit, authorization and medical necessity. We will explain the pathway for your situation rather than promise coverage.

How far ahead should we schedule?

Recurring needs are best set up as a standing arrangement. For one-off requests, contact us as early as you can and we will tell you what is available.

What documentation do you need?

For clinical services, an order or referral is usually required. Tell us what you already have and we will tell you what is missing.

Need help choosing a service?

Tell us what is happening and our team will guide you to the right service and next step.