Legal
Complaintsand grievances
If something went wrong, we want to hear it from you rather than about you. Raising a concern does not affect the care or service you receive.
What happens when you raise a concern
You tell us
In writing or by phone, with as much or as little detail as you want to give.
We acknowledge it
You get confirmation that it has been received and who is looking at it.
We review
The relevant team reviews what happened, including records where appropriate.
We respond
You get an answer, and where we got it wrong, what we are changing.
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