A responsive healthcare partneracross transportation and care at home
Hospitals, skilled nursing facilities, clinics, health plans and case management teams work with General Medical because one referral can cover the ride, the care at home, the therapy and the home itself — with a single contact accountable for all of it.
Who we work with
Hospitals
Discharge transportation, interfacility transfers and post-acute referrals coordinated with your case management team.
Skilled nursing and rehab
Recurring transportation, appointment runs and transfers, with standing arrangements instead of daily calls.
Clinics and physician practices
Referral pathways into home health and therapy, with findings returned to the ordering clinician.
Health plans and brokers
Capability, geography and capacity conversations, and contracting through a single point of contact.
Case management
One team that can solve transport, in-home care and home safety for the same member.
Community organizations
Referral routes for clients who need help getting to care or staying safely at home.
Capabilities by division
Service areas, hours and acceptance criteria differ by division. Ask us for the current position on a specific market before you build it into a pathway.
| Division | What we take referrals for | How to refer |
|---|---|---|
| Non-Emergency Medical Transportation | Wheelchair, gurney and bariatric gurney transports, one-off or recurring | Referral form or account contact |
| Ambulance & Critical Care Transport | Planned BLS, ALS and CCT transports and interfacility transfers | Coordination request with clinical detail through an approved route |
| Home Health | Skilled nursing, aide, therapy and medical social services under an order | Referral with order and payer information |
| Therapy | Physical, occupational and speech therapy referrals | Provider referral with the order where required |
| Medical Home Modification | Home safety and accessibility assessments and modifications | Assessment request with the property and goal detail |
How we operate
Intake
Referrals are logged and acknowledged, so nothing sits in an inbox with no owner.
Authorization and eligibility
We confirm what is required before scheduling, and tell you when something will not clear.
Scheduling and dispatch
The service is assigned and both ends are told what to expect.
Communication
Changes are escalated to a person on your team, not absorbed silently.
Reporting and escalation
Service summaries and a defined escalation path for when something has gone wrong.
Compliance and diligence
Documentation for credentialing is provided on request, to your team, in the format you need.
- Licensure and insurance documentation for the relevant division
- Background screening and credential verification for assigned staff
- Training records for the equipment and patient populations involved
- Privacy and security practices for referral and clinical information
- Written quality and incident procedures
Start a contracting conversation.
Tell us the organization, the service lines, the geography and the volume you are planning for, and we will come back with what we can commit to.